FAQs

In most cases, installing a wood burner does not require planning permission as it is considered “permitted development.” However, there are exceptions if your home is a listed building or located within a Conservation Area. We always recommend checking with your local council, and our team is happy to provide guidance based on your specific property location.

Yes, we have extensive experience working in listed buildings. Because these properties often have strict regulations regarding structural changes and aesthetics, we ensure all installations are handled with the necessary care and in full compliance with local heritage and planning requirements.

Selecting the right stove is critical for both comfort and efficiency. A stove that is too small will struggle to heat the space, while one that is too large can lead to overheating and tar buildup. We use a precise calculation—factoring in your room’s volume, insulation levels, and window type—during your free home survey to recommend the perfect output (measured in kW) for your home.

Absolutely. We specialize in bringing old, disused fireplaces back to life. Our process includes a thorough inspection of the fireplace and chimney to ensure structural integrity, followed by cleaning, potential lining, and the installation of a hearth and stove that complements the character of your home.

In most installations, a chimney liner is essential. A liner ensures that the combustion gases are carried safely and efficiently out of the chimney. It also protects the brickwork from acidic deposits and ensures the flue diameter is correctly matched to your new stove for optimal performance and safety.

A standard wood burner installation typically takes one to two days. This includes the site preparation, lining the chimney, installing the stove, and performing safety checks. More complex projects, such as full fireplace reconstructions or twin-wall flue installations, may take a little longer. We will provide a specific timeline during your site survey.

Yes. Our installers are fully HETAS registered. This is the official body recognized by the government for biomass and solid fuel domestic heating appliances. Choosing a HETAS-registered installer ensures your appliance is installed safely, complies with building regulations, and is legally compliant for your home insurance.

Yes, we provide a full-service solution. We have access to a wide range of premium stove brands and can help you select the best model to suit your heating needs and interior design. Alternatively, if you have already purchased a stove, we are happy to provide an installation-only service.

A twin wall flue system is an insulated, modular stainless steel pipe system. It is designed to be installed in homes that do not have a traditional masonry chimney. It allows you to safely vent a stove through a wall or ceiling, meaning you can enjoy a wood burner in almost any room of your house.

Yes, you do not need a pre-existing chimney to enjoy a wood burner. By using a twin wall flue system, we can install a stove in properties where no masonry chimney exists. This allows for flexible placement, including in extensions, new builds, or rooms where a fireplace was never originally planned.